Safe Gaming Policy

At luckybaji Responsible Gaming — Keep the fun, lose the harm

Gaming is entertainment, not a burden. luckybaji believes every player should enjoy themselves within their limits, and we are here to help you set those limits.

Budget Control Tools

Self-Exclusion Feature

24/7 Support

Our Core Commitment

Gaming is always for entertainment, not a source of income

Never bet more than you can afford to lose

Don't chase your losses by playing again

Always put your family and daily responsibilities first

If you think there's a problem, reach out for help right away — there's nothing to be ashamed of

What does responsible gaming mean?

Online gaming and betting have become a popular form of entertainment for millions of people in Bangladesh. But like any form of entertainment, it comes with limits. At luckybaji, responsible gaming means enjoying yourself while sticking to your budget, taking breaks when needed, and keeping your family in mind.

We want every player to understand and follow responsible gaming practices. luckybaji is more than just a gaming platform — we are your trusted partner, and we genuinely care about your wellbeing and happiness.

There are no guaranteed wins in betting or gaming. Luck won't always be on your side — accept that before you play. If you feel things are getting out of control, our tools and support team are always here to help.

On this page, we cover every aspect of responsible gaming in detail — how to set limits, when to take a break, how to spot a problem, and where to find help.

Using responsible gaming tools at luckybaji is completely free and confidential. We respect your choices.

Core Principles of Responsible Gaming

Set a daily or weekly budget before you start playing

Never gamble with money set aside for food, rent, or household expenses

Avoid playing when you are intoxicated or under emotional stress

Play within a set time limit — not for hours on end

Drop the 'just one more' mindset after a loss

Spending time with family matters more than gaming

Luckybaji Responsible Gaming Features

The tools and features we provide to keep you safe

Deposit Limit Setting

You can set your own daily, weekly, or monthly deposit limits at any time. Once a limit is set, you will need to wait at least 7 days before increasing it — this helps prevent impulsive overspending.

Session Time Limit

Decide in advance how long you want to play. luckybaji's session timer will alert you when your set time is up and encourage you to take a break.

Self-Exclusion

If you feel you need a break, apply for self-exclusion. You can suspend your account for any period from 7 days up to 5 years — completely confidentially.

Gaming History Review

You can view a full breakdown of your wins and losses over the past 30 or 90 days. This transparent data helps you understand your playing patterns and make informed decisions.

Cooling-Off Period

If you're feeling irritable or on a losing streak, take a 24-hour or 72-hour cooling-off period. Your account will be locked during this time, giving you a chance to return with a clear head.

Expert Support Services

Our trained support team is here for you at any time. Do not hesitate to talk to us about gaming addiction — we do not judge, we help.

Recognize the warning signs

If you notice these signs, take action immediately

Behavioural Warning Signs

Repeatedly betting beyond your budget
Chasing losses by playing again after losing
Unable to stop gaming despite trying
Neglecting work, studies, or family responsibilities to play
Hiding your gaming activity from family or friends
Playing with borrowed money or by draining your savings

Psychological & Emotional Signs

Feeling restless, irritable, or anxious when not playing
Feeling the urge to place bigger bets when you are on a winning streak
Using gaming as a way to cope with stress
Feeling down or low when you think about stopping
Getting less sleep and constantly thinking about gaming
Telling yourself "just one more time" but unable to stop

If you recognise any of the signs above in yourself, do not wait — contact our support team or activate self-exclusion right away. Asking for help is not a weakness; it takes real courage.

Check Yourself

Answer the following questions honestly. If you answer "Yes" to 3 or more, we recommend using our support services.

This self-assessment is completely private and is not saved anywhere. It is for your eyes only.

Self-Assessment Questionnaire

Have you ever deposited more than your set budget?

Have you repeatedly tried to stop gaming but failed?

Have you been hiding your gaming expenses from your family?

Do you feel irritable or restless when you are not playing?

Have you placed bigger bets trying to recover your losses?

Has gaming caused problems with your work, studies, or relationships?

Have you ever gambled using borrowed money or by dipping into your savings?

Steps to Safe Gaming

Follow these simple steps to keep gaming enjoyable at all times

Set your budget in advance

Set a fixed budget for weekly or monthly gaming spend before you start playing. Never exceed that limit — even when you're winning.

Stick to your time limits

It is best to avoid playing for more than 2 hours at a stretch. When your session ends, put the phone down and spend time with your family.

Stop when you're losing

Once you have lost your set amount for the day, stop playing. The thought of "just one more round" is the most dangerous one.

Stay calm even when you are winning

Avoid the urge to bet more after a big win. Set aside a portion of your winnings instead.

Explore alternative entertainment

Gaming should not be your only form of entertainment. Reading, sports, or spending time with family are all great sources of enjoyment too.

Talk to someone if you're struggling

Tell a family member or trusted friend. Seeking help instead of carrying the burden alone is the bravest step you can take.

Responsible Gaming Tools

Tools that keep you in control at luckybaji

Loss Limit

Set a daily or weekly maximum loss limit. Play stops automatically once the limit is reached.

Reality Check

Pop-up notifications every 30, 60, or 90 minutes — a reminder of how long you've been playing.

Account Freeze

Temporarily freeze your account at any time. It will be automatically reactivated after 24 hours.

Monthly Statement

View a complete breakdown of your monthly transactions — how much you won, how much you lost — all presented with full transparency.

FAQ

Frequently Asked Questions About Responsible Gaming

No, activating self-exclusion will not delete your account. Your balance, bonuses, and history will all be preserved. Only login and betting will be disabled for the set period. Once the period ends, your account will be reactivated automatically.

A request to lower your deposit limit takes effect immediately. However, a request to increase your limit will only take effect after 7 business days. This policy is in place for your protection — to prevent hasty limit increases made in the heat of the moment.

No, you cannot open a new account using the same mobile number or national ID while self-exclusion is active. We verify your details to ensure self-exclusion is fully enforced.

Self-exclusion is normally requested by the account holder. However, in special circumstances — such as severe addiction — family members can contact our support team. We review each case individually and with compassion.

Yes, all of luckybaji's responsible gaming tools are completely free. Deposit limits, session timers, loss limits, self-exclusion — there's no charge for any of these features. We believe safe gaming is our social responsibility.

Reach out to the luckybaji support team directly — we can point you in the right direction. For professional mental health support in Bangladesh, government hospital psychiatry departments and various private counselling centres are also available.